Please choose carefully, as we do not offer a refund if you simply change your mind. You are entitled to a store credit or exchange if the products you have purchased has a manufacturing fault. Some faults may need to be assessed by the manufacturer before a store credit or replacement can be issued. In this case, we will keep you as informed and updated as possible.
We will process your return within 1-3 business days of receiving your item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a store credit or exchange.
To be eligible for a store credit or exchange, items must be in a saleable condition with all labels/tickets attached. Item/s that are packaged must be in the original undamaged packaging. Garments must not have been worn and must not have any marks on them whatsoever.
Several types of goods are exempt from being returned. Perishable goods such as food, drink, vaccine, etc cannot be returned. We also do not accept products that are intimate, cement products, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to ourerror. Any item that is returned more than 30 days after delivery.
Returns Process (if applicable)
Please download the Returns Form HERE. Complete the Returns Form for your order and include this with the item you wish to return. Please post your return to:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a store credit will automatically be applied, within a certain amount of days. If you paid by a fiancé platform, eg ZipPay then it will be refunded via that platform. Some faults may need to be assessed by the manufacturer before a store credit or replacement can be issued. In this case, we will keep you as informed and updated as possible. We will process your return within 1-3 business days of receiving your item.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@clermontagencies.com.au and send your item to:
Clermont Agencies, 15 Frederick St, Clermont QLD 4721
Shipping
To return your product, you should mail your product to:
Clermont Agencies, 15 Frederick St, Clermont QLD 4721
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Clermont Agencies will not be held responsible for loss or damage of your return during transit.
If your order arrives faulty or damaged in any way, contact us immediately info@clermontagencies.com.au or 07 4983 3355. We’ll do our best to resolve the situation as soon as possible. A full refund including shipping costs will be available for all goods with major faults/defects in accordance with Australian Consumer Law.
If you have any questions or concerns, please do not hesitate to contact us at info@clermontagencies.com.au or 07 4983 3355.
